Refund policy

Impello is a brand operated by Rudy Aquino ("we", "us"). This policy applies to all orders placed at shop.impello.fit.

Return window

You have 14 days from the date your order is delivered to request a return.

Condition of returned items

Items must be returned unworn, unwashed, free of odour and marks, and with all original tags still attached.

The Lined Session Shorts include a built-in liner. Please try them on over underwear. We are unable to accept returns on shorts that show signs of having been worn without.

We reserve the right to decline a return that does not meet these conditions, or to offer a partial refund where an item has been used beyond what is reasonable to assess fit.

How to start a return

Email support@impello.fit with your order number and the item you wish to return. We will confirm the return address and, where applicable, provide a label. Please do not send anything back before contacting us; unannounced returns may not be processed.

Return shipping costs

Exchanges within the United States. If you need a different size, we cover return shipping. We will send you a prepaid label. Exchanges are subject to availability of the size requested; if it is unavailable we will refund you instead.

Refunds within the United States. Return shipping is at your own cost. The original outbound shipping charge is not refunded.

All international orders. Return shipping is at your own cost, for both refunds and exchanges. We recommend a tracked service; we cannot process a return we do not receive.

Duties and import taxes on international returns

Duties and import taxes collected at checkout are paid to the customs authority of the destination country and are not recoverable by us. These amounts are not refunded on returned orders. Depending on where you live, you may be able to reclaim them directly from your local customs authority.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within [[5–10]] business days. Your bank or card issuer may take additional time to post the funds.

Faulty, damaged, or incorrect items

If an item arrives damaged, faulty, or is not what you ordered, contact support@impello.fit within 14 days of delivery with your order number and photographs. We will cover return shipping and either replace the item or refund you in full, including original shipping. This is separate from the return process above and is not affected by the condition requirements.

Items that cannot be returned

Nothing in the current collection is final sale.

Your statutory rights

Nothing in this policy limits any rights you have under the consumer law of your country. Where local law provides you with greater rights than those set out above, those rights apply.

Contact

Rudy Aquino, trading as Impello 36 Moonlight Ct South San Francisco, CA 94080 support@impello.fit